Zoom admins deactivate accounts that are determined to be ineligible by IT a few times each year to free up licenses so they can be used by active users. Most of the ineligible accounts are employees and students who had left the university.
Occasionally, we will receive requests to re-activate accounts for various reasons. Please follow the steps below to proceed:
- Search for the account via the email address provided. They could be in either the master domain or the protected domain.
- Select Activate.
- Select Edit, then select Licensed.
- Select Save.
- Inform user that it's done.
