Ticket: Ongoing

Cause: User may have missed the initial email, or their email address may be bouncing on the Zoom side

Solution:

• From Zoom admin website, click users
• Click pending tab
• Search for user email
• Click Resend
• If user still does not get an email, Zoom likely has them blocked
• Click the Blue support button on the bottom right
• Type “Support” and click “support”. 
• Choose chat option, then select "SSO and Integrations," then "SSO"
• Tell support person that “A user is not receiving Zoom verification emails. Please whitelist the following user: insert email here”
• After whitelisted, click resend again
• Check with user to see if they received the email.
• If still not working, contact a Zoom admin